As complaints fall by 1%, Ryanair claims to be Europe's 'number one customer service airline' ... just weeks after being named one of the worst brands in the world
- 92% of 50,000 Ryanair flights in October arrived on time
- No-frills airline 'received less than one complaint per 1,000 travellers'
- Despite improvement, carrier still voted second worst brand in the world
Controversial Ryanair chief, Michael O'Leary, recently admitted it was time to put customers first.
And now, the carrier once voted second worst brand in the world, not to mention Britain's least favourite airline, is claiming to be Europe's number one for customer service.
The airline has announced that more than 92 per cent of more than 50,000 Ryanair flights in October arrived on time – a one percent improvement on the same month last year.
The no-frills airline carried 8.4 million passengers in the month and claimed to have received fewer than one complaint per 1,000 travellers.
A statement on its website added that 'more than 99 per cent of complaints were answered within seven days'.
Ryanair said the passenger statistics for last month confirm it as Europe's 'number one customer service airline'.
This follows a website relaunch, mobile app, allocated seating and the ability to carry a small second bag on board flights.
Ryanair Head of Communications, Robin Kiely, said: 'Ryanair carried 8.4m customers in October with over 92 per cent of our 50,000 flights arriving on-time as we continued to improve our customer experience.
All Ryanair customers may now bring a small second bag on board, make faster bookings and register their details on our easier to use website and brand new app, travel with mobile boarding passes, enjoy "quiet flights" and allocated seating, and use their personal electronic devices at all stages of their flight, as Ryanair continues to deliver so much more than just the lowest fares in every one of our markets.'
Despite recent efforts to transform its reputation, the budget airline was one of the worst-performing brands overall in Siegel+Gale's 2014 simplicity index.
In a survey of more than 12,000 customers in eight countries, Ryanair was named the second worst-ranked brand, based on ease of customer use of a company's products, services, interactions and communications.