A new 2014 poll from Svensk Kvalitets Index (Swedish quality index) shows that our customers are happier than the ones flying with SAS.
Today, Svensk Kvalitetsindex (Swedish Quality Index) published their yearly customer
satisfaction poll in the transportation branch. For the third year in a row, the poll shows that our customers are more satisfied than SAS’. The poll reflects image, expectations, product quality and service quality. This year Norwegian has an index score on 70.2 points while SAS scores 67.4 points.
“I’m very pleased with this result and want to praise our hard working and skilled employees who every day makes sure that our passengers enjoy their experience on board with us,” says Thomas Ramdahl, Norwegians Chief Commercial Officer.
satisfaction poll in the transportation branch. For the third year in a row, the poll shows that our customers are more satisfied than SAS’. The poll reflects image, expectations, product quality and service quality. This year Norwegian has an index score on 70.2 points while SAS scores 67.4 points.
“I’m very pleased with this result and want to praise our hard working and skilled employees who every day makes sure that our passengers enjoy their experience on board with us,” says Thomas Ramdahl, Norwegians Chief Commercial Officer.